Sometimes when you're trying to copy and paste an email from Word into a ScoutForce email the formatting can get a little messed up. The solution to this is by using the "Paste from Word" function in the Email page in ScoutForce. 

After you copy the text from your Word document, click in the body of the email where you want it to appear, then click on the icon that looks like a clipboard with a "W" on it. When you hover over it, it says "Paste from Word."