Frequently Asked Questions

This folder contains answers to the most common questions we receive from ScoutForce Users

My recruits are telling me their questionnaire won't send. What's the issue?
Typically, when a recruit fills out your online recruit form and has difficulty submitting it (or in other words, it won't send), the issue is because ...
Sun, 20 Jul, 2014 at 9:42 PM
Can I have my Alumni update their profile in ScoutForce?
Until we come out with the "Update Profile" function for alumni (just like we currently have for recruits), here is a temporary work around. By pe...
Fri, 1 Nov, 2013 at 11:43 AM
How do I delete a tag or edit the name of it?
You can do this very easily. If you hover over the name of the tag with your mouse (either in the Recruits or Contacts tab), you will have 2 icons that pop ...
Thu, 26 Feb, 2015 at 11:39 AM
How do I post my recruit or alumni questionnaires on our website?
If you have permission to post your ScoutForce questionnaires (currently just for Recruits and Alumni) on your team's website, it's very easy to d...
Tue, 11 Feb, 2014 at 9:05 AM
How do I download the mobile app on my smartphone or tablet?
ScoutForce has a "web-based mobile app" which means it's not actually an app you need to download from the app store. You can access easily b...
Mon, 13 Jan, 2014 at 3:56 PM
I'm the coach of multiple teams -- how do I access all of my ScoutForce accounts?
Click here to watch a video showing you how to access multiple ScoutForce accounts if you are the coach of more than one program. This video shows you how t...
Thu, 7 Nov, 2013 at 12:36 PM
How can I insert a PDF document or a flyer in an email from ScoutForce?
If you ever wanted to insert a PDF document, newsletter, flyer, etc. into the body of your email and not as an attachment, perform the following steps to do...
Fri, 8 Nov, 2013 at 10:20 AM
How do I single space my email signature?
When you're typing out your email signature, or email for that matter, if you would like a single space between your lines rather than a double space (...
Thu, 26 Dec, 2013 at 12:27 PM
I want to create a new email template or change my current email template. How do I go about doing so?
If you would like to create a custom branded email template (click here to see some examples), they are a one-time fee of $99. To get the process started, s...
Thu, 26 Dec, 2013 at 12:43 PM
What internet browser works the best to open ScoutForce with?
ScoutForce works in all internet browsers, but there are a few that we recommend. We highly recommend Google Chrome and Firefox. Safari works fine as well, ...
Thu, 26 Dec, 2013 at 12:53 PM