Frequently Asked Questions

This folder contains answers to the most common questions we receive from ScoutForce Users

Is there a phone number I can call to talk to someone?
YES! If you have any issues or questions that you cannot find answers to in our Customer Portal, feel free to call us at 800- 273-5154. If you can't ge...
Mon, 21 Jul, 2014 at 9:19 AM
How do I change the timezone in my database?
When you database is set up initially, the default timezone is Eastern Standard Time (EST). To change the time zone, perform the following steps: Click...
Thu, 26 Dec, 2013 at 1:07 PM
Can I bring up multiple tags at once?
If you use the "tags" feature to organize your contacts and have ever wanted to bring up multiple tags at once, there is a little trick to do so. ...
Thu, 2 Jan, 2014 at 10:06 AM
How can I remove a contact from the Archive tab and put them back into my Recruits list?
If you've ever archived a contact and realized later that you want to put them back into a contact list such as your Recruits, Alumni, Roster Players, ...
Thu, 2 Jan, 2014 at 10:31 AM
Why can't I copy/paste something from Word into an email in ScoutForce?
Sometimes when you're trying to copy and paste an email from Word into a ScoutForce email the formatting can get a little messed up. The solution to th...
Thu, 2 Jan, 2014 at 2:45 PM
Why isn't Spell Check working in ScoutForce?
ScoutForce relies on the spell check of your browser to make sure you're not making any spelling errors in your emails. If you're using a browser ...
Thu, 2 Jan, 2014 at 2:49 PM